5 Star Dealer Rater reivew
By Bucks County BMW Buyer
I have been searching for the perfect 750Li x-drive for about a year, only to find a dealership specializing in exactly the cars I like...1 careful owner (who's crying about the depreciation), top specifications, low mileage, full history and superb condition - eimport4less. These guys had two perfect examples on the books, and after an initial discussion (important word there -discussion - meaning two way, not a crappy hard sell) Rich Otto took me through the 2 options they had and I agreed to drive on up through Bucks County and meet up. Making himself available at exactly the agreed time, and with my preferred vehicle ready to view, Rich handed me the keys and said "take your time!". What he DID NOT do was hang on my shoulder pointing out the obvious, making comments about the 'other guy' coming back soon to buy this one and all the usual pressure tactics you get at those other dealers. A great test drive later, when HE DID show me all the features that made up the car, we agreed a price and closed the paperwork. A piece of cake. Really. Sooooo easy. I actually enjoyed buying the car. The imports guys make it super easy to wire the money, finance deal was on point and through BMW, and the car looked immaculate on pickup. Again a perfect appointment, no waiting and the car was detailed to perfection. Some signatures and we were on our way, taking the long way home :0) These guys obsess about the customer experience, not buy making me a skimmed milk latte in a glass showroom that's more like a furniture shop - but by stocking what you want to buy, at the right price, with expert staff who keep you completely informed during the transaction, including a timely follow up over the weekend to see how we were enjoying the car. We will be back to buy my wife's 40th birthday coupe - and Rich will be my first call when the time comes!